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  Workstation Management
We offer three levels of support: basic, professional and premium. Refer to the table below for more information about each service.
 
  Basic
Service		 Professional
Service 		Premium
Service
24/7 Support
Unlimited Phone Support X X X
Unlimited Remote Control Support X X X
Service Availability Monitoring X X X
Emergency After Hours Support
(5pm-8am M-F, Sat/Sun)		 - X X
Asset Management - X X
Desktop Policy Enforcement - X X
Remote Desktop Access - - X
Unlimited On-Site Support - - X
       
Workstation Monitoring      
Daily System Auditing X X X
Drive Space Monitoring X X X
Event Log Monitoring X X X
Hardware Changes Management - X X
Security Monitoring - - X
       
Workstation Maintenance      
Patch Management X X X
Workstation Optimization - X X
Quarterly On-Site Maintenance - - X
       
Workstation Support      
Application Support
(Microsoft Office Suite 2000 and up)		 X X X
Operating Systems
(Windows 2000 and up)		 X X X
Printing Issues
(non-hardware problems)		 X X X
*Third Party Software - X X
Virus Management - X X
Hardware Operating Systems Recovery Support (Hardware Failure) - - X
       
*All third party software will be supported on a best effort basis.