| 24/7 Support |
| Unlimited Phone Support |
X |
X |
X |
| Unlimited Remote Control Support |
X |
X |
X |
| Service Availability Monitoring |
X |
X |
X |
Emergency After Hours Support
(5pm-8am M-F, Sat/Sun) |
- |
X |
X |
| Asset Management |
- |
X |
X |
| Unlimited On-Site Support |
- |
- |
X |
| |
|
|
|
| Server Monitoring |
|
|
|
| Daily System Auditing |
X |
X |
X |
| Drive Space Monitoring |
X |
X |
X |
| Event Log Monitoring |
- |
X |
X |
| Hardware Changes Management |
- |
- |
X |
| Security Monitoring |
- |
- |
X |
| |
|
|
|
| Server Maintenance |
|
|
|
| Patch Management |
X |
X |
X |
| Server Optimization |
- |
X |
X |
| Printer Setting Management |
- |
- |
X |
| Quarterly On-Site Maintenance |
- |
- |
X |
| |
|
|
|
| Security |
|
|
|
| User Account Administration |
X |
X |
X |
| File Sharing Permission Administration |
X |
X |
X |
| Security Administration |
- |
- |
X |
| |
|
|
|
| Server Applications |
|
|
|
| Microsoft Exchange Maintenance & Administration |
Price Available Upon Request |
| Backup Monitoring & Administration |
Price Available Upon Request |
| Backup Replication to Datacenter |
Price Available Upon Request |
| Major Database / Critical Application |
Price Available Upon Request |