Lincoln-Bledsoe Global Technologies recently attended the Offshore Communications Conference where they unveiled their remote access IT services to the maritime industry.

Remote access technology is a web-based program allowing an IT technician to fix computers from another location. As long as a rig, ship or other offshore platform has broadband or satellite connection to the Internet, Lincoln-Bledsoe can monitor networks without visiting the vessel or platform. Services include detecting and removing spy ware and viruses, server backup and patch management.

The web-based program is a portal connecting the user’s computer to Lincoln-Bledsoe technicians when the user is online. Through the portal, users may e-mail technicians about problems, chat with technicians in real time and retrieve files off networked land-side desktops. Since the portal is bi-lingual in English and Spanish, users may change the portal to their preferred language.

Lincoln-Bledsoe technicians employ proactive maintenance tools that identify viruses, spyware and other harmful conditions. Often, these are detected and destroyed before the user becomes aware of an invasion.

Additionally, Lincoln-Bledsoe can store a computer network’s information for safekeeping by scheduling routine backups. Files are stored in a data center with elevated floors that withstands a category five hurricane. Service technicians may also perform updates and improvements for computer systems known as “patches.” These patches are tested and regression tested prior to deploying to the computer environment.

“For the maritime industry, remote access is a revolutionary step,” said Joseph Lincoln, one of the companies’ founding principals. “An IT service technician no longer has to travel offshore to maintain a computer system. We can do it remotely, saving both time and money.”