What is a data center/co-location facility?
Our data center is where we backup and store client’s files. Able to withstand a category five hurricane, the center contains the following safety features:

• Security: Multi-layer security control procedures, biometric palm readers and 24 x 7 closed-circuit video and alarm monitoring
• Power: Uninterruptible AC and DC power solutions backed by emergency generators
• Cooling: HVAC redundant design with air distribution under raised flooring for maximum temperature control
• Fire Suppression: Smoke detection system above and below raised floor; double-interlock, pre-action, dry-pipe fire suppression

Can you fix all problems remotely?
Over 90 percent of all computer problems can be handled via remote access. However, there are some complex problems requiring a close examination or replacement of existing equipment onsite.

What happens if there is a disaster?
Once a backup is created, Offsite Replication ensures that image and folder backups are immediately and automatically transferred and stored safely away from the business location. This process is completely automated and eliminates the need for a person to remember to take backup media, such as tapes, home or drop them off at a location for storage.

Data can be recovered quickly and easily with LBGT Backup and Disaster Recovery. Whether it is a simple need to recover a few files, restore a system from a crash or recover systems from bare-metal in the event of a disaster, we provide you with the most comprehensive, reliable, and cost effective server and workstation protection.

Are the portal and agent safe?
Yes. Our portal protects against man in the middle attacks by encrypting all communications between the agent and server with 256-bit RC4 using a key that rolls every time the server tasks the agent, typically at least once per day. Since there are no plain text data packets passing over the network, there is nothing available for an attacker to exploit.